Please check with your SJCAM reseller to see what their warranty policy is. Items not purchased from or or authoeized seller listed on SJCAM NEPAL OFFICIAL SELLER may be subject to a Rs2500 warranty fee. If parts need to be replaced there may be additional fees.

We fully test all SJCAM products thoroughly before shipping so there should not be any quality issues. If you are not totally satisfied with your SJCAM purchase, you can send your SJCAM back to us within 7 days or receipt.

7 Day Money Back Guarantee (For or web store Purchases Only)

This 7 Day Money back policy is applicable to web store purchases only. Buyer is responsible for shipping back to SJCAM NEPAL Head Quarters; Any associated shipping fees are non-refundable.


SJCAM NEPAL will provide replacements for cameras that have manufacturer’s defects. Buyer is responsible for shipping the SJCAM back to us.
Please try contacting our Customer Support team before sending your item back. SJCAM NEPAL is usually able to resolve technical support issues quickly via email or phone.

If our tech support team is unable to successfully troubleshoot your camera issue, we will issue you an RMA (Return Merchandise Authorization) number and email instructions.

Returns that are not applicable for warranty may have incur a repair service charge. Charges for non-physically damaged items generally Rs2000 or Rs3000 ; Physically damaged may have higher repair costs. Please contact SJCAM NEPAL’s technical support team before returning any merchandise. Again, if you did not order from or  MYSTORENEPAL.COM, there will be a charge irrespective of when you purchased from your SJCAM reseller; Please contact your reseller first.

SJCAM products mounts and accessories come with a one (1) year warranty from the purchase date. SJCAM NEPAL’s sole obligation in the event of such defects during this period is to repair or replace the item with a comparable model at SJCAM NEPAL’s sole discretion.

Physical damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty. SJCAM NEPAL assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of SJCAM products. SJCAM NEPAL is not be liable for incidental or consequential damages resulting from the use of merchandise or any of its parts.

Because of possible user waterproof case resealing errors, SJCAM products are not warrantied against waterproof housing leakage or any resulting damage. Please review and follow the instructions carefully when sealing the waterproof housings.

Note: There is an extra back-door accessory included with SJCAMs which is used for recording audio while SJCAM is in housing; This back-door accessory is NOT waterproof.

Returns / replacements after 90 days of SJCAMs may be subject to shipping, repair or replacement costs and/or restocking fees.

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